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Submission of request


Receipt of SLA setting the project budget and duration


Signing the Agreement by the Authorized Person and resending the signed copy Via the application itself

Service Description

This service allows customers to request the implementation of an opinion poll, including the preparation of methodologies, samples and questionnaires, and the execution of the of the field work. 

Service Details
Service Fees Depends on the project scope
Service Request Hours By the date of signing the service-level agreement
Targeted Segment Abu Dhabi local Government entities.
Service Scope Estimated cost and duration of implementation (Project outputs: opinion poll data)
Service Code CRM-SRV-004
Service Type Procedural Service
Documents Required
  1. Methodologies (if available) 
  2. Questionnaire (if available)
  3. Sample designs (if available) 
  4. Sampling frame (if available)
Service Policy
  1. If the service inputs are not provided correctly, the customer will be contacted by email.
  2. Requests that cannot be processed due to missing or delayed information will be canceled within 30 days from the request date.
Customer Experience
  1. I would like to submit a request for a statistical Opinion Poll within the Emirate of Abu Dhabi.
  2. I have inquired about the request procedures.
  3. I was informed about the steps to follow in filling out the request form.
  4. I submitted the request along with the survey through the mentioned channel.
  5. I was encouraged to provide feedback on my service request
  6. I received a notification on the website and an email informing me of request type and reference number (ID) and duration of the project, along with the estimated budget detailed in a service level agreement.
  7. I reviewed the agreement and, after adding the signature of the authorized official and the stamp, submitted the document via the dedicated link.
  8. I received a confirmation message informing me that the signed SLA had been successfully submitted.
  9. I was encouraged to provide feedback on my service request experience.
  10. I provided feedback about my service request experience with SCAD.
Service Request Channels


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