1

Inquiry and request submission

2

Receive the initial agreement

3

Sign the agreement and confirm

4

Evaluate the experience

Statistical Opinion Poll and Survey Request

Charter Customer Happiness Apply For Service
Service Description

This service enables customers to request the implementation of statistical surveys or opinion polls, covering the full lifecycle of the project, including methodology design, sample selection, questionnaire development, and the execution of fieldwork.

Service Details
Service Fees Dependent on the project scope and size
Service Request Hours Determined upon signing the Service Level Agreement (SLA)
Targeted Segment Government entities in the Emirate of Abu Dhabi and the Federal Competitiveness and Statistics Centre
Service Scope Providing an estimated cost and proposed implementation timeline (Deliverables include the results of the statistical survey project)
Service Code CRM-SRV-004
Service Type Procedural Service
Documents Required

•    Previous methodologies to support the development of new methodologies.
•    Statistical questionnaire for review.
•    Previous sample designs.
•    Sampling frame.
Note: Providing available documents helps speed up request evaluation.

Service Policy
  1. If the service inputs are not provided correctly, the customer will be contacted by email.
  2. Requests that cannot be processed due to missing or delayed information will be canceled within 30 days from the request date.
Customer Journey

1.    Enquiry and Request Submission
The customer enquiries about the statistical survey or opinion poll request service and learns about the services of Statistics Centre – Abu Dhabi and the request submission process. 
2.    Preliminary Agreement Notification
The customer receives a notification with the request reference number, estimated cost, and proposed timeline through the preliminary study agreement.
3.    Agreement Signature and Confirmation
The customer reviews and signs the agreement electronically and receives confirmation of submission.
4.    Experience Evaluation
The customer shares feedback on their experience with the service.

Terms and Conditons

1.    If the request information is incomplete or unclear, the request will be returned to the customer for completion and amendment.
2.    Requests that cannot be processed due to missing information or delayed submission of the required details will be cancelled 30 days after the date of request submission.
3.    The results of the survey service may not be shared or published, as they are conducted for specific studies based on requests from decision-makers and policy authorities.
4.    Government entities may, after coordination with Statistics Centre – Abu Dhabi and obtaining the required approvals, conduct surveys or opinion polls to collect specific data that is directly related to their scope of work and not available at the Centre.
5.    Such data may not be published unless prior written approval is obtained from the Centre.
 

Service Request Channels

Website