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Statistical Data Request

Charter Customer Happiness Apply For Service
Service Description

This service enables customers to request accurate and reliable statistical data and indicators regarding the following topics:

  • Economy
  • Industry and Business
  • Population and Demography
  • Social Statistics
  • Labour Force
  • Agriculture and Environment
  • Any other field within SCAD’s scope of work

Service Details
Service Fees Not applicable
Service Request Hours 5 Working Days
Targeted Segment Government and semi-government entities in Abu Dhabi and the UAE
Service Scope Provision of official statistics on the indicators approved for the Emirate of Abu Dhabi.
Service Code HCS-SRV-001
Service Type Procedural Service
Documents Required

1.    No documents are required if the requested data is available and publishable.
2.    If the data is not available on the official website, an official letter from the requesting entity must be submitted, clearly specifying the required data and the purpose for requesting it.
 

Service Policy
  1. In case requirements and procedures are not fully completed, customer requests will be returned for correction.
  2. The requests that cannot be handled because of the lack or delay of information within 14 days of applying will be canceled.
  3. The entities may benefit from all the data available on the website or Tamm application and share this data with other entities (considering usage policy). It is not allowed for any entity to circulate, share any confidential data, meant for internal purposes only within the entity, with other consulting offices dealing with the entity, or disclose this data to the public in any way, without written approval from SCAD.
Customer Journey

1.    Search and Enquiry:
The customer searches for the required statistical data and learns about the services of Statistics Centre – Abu Dhabi and the request submission process.
2.    Request Submission:
The customer submits a request for the required data through the approved channel, with the option to review available data in advance using search tools (optional).
3.    Communication and Delivery:
The customer receives notifications regarding the request status, reference number, and expected delivery date, and is provided with the response and required data through the approved channels.
4.    Evaluation and Improvement:
The customer is given the opportunity to share feedback and comments on their service experience, contributing to continuous service improvement.
 

Terms and Conditons

1.    If the request is unclear or missing information, it will be returned to the customer to complete the required details.
2.    The request will be cancelled if the required information is not completed within 14 working days of the submission date.
3.    Entities may use the data available on the website and the TAMM application and share it in accordance with the approved usage policy.
 

Service Request Channels
  1. Website